Refund Policy

1. In short

• No code, no charge: a number or email that doesn't receive a code is refunded automatically.
• Code delivered = order used: once the first code arrives, the order is paid for — also if you then ask for another SMS or don't use the code.
• Refunds go to your DualSMS wallet straight away and show in your balance history.

2. Virtual numbers

• No SMS before the timer ends (20 minutes): the number is cancelled with the provider and the full price is refunded automatically.
• Cancel it yourself: after 2 minutes, you can cancel a number that hasn't received an SMS; the full price is refunded once the provider confirms the cancellation.
• Closed by the provider before any SMS: refunded automatically.
• After the first code arrives the order counts as used and isn't refundable. Asking for another SMS on the same number is free.
• Wrong or unusable code? Open a support ticket from the order within 24 hours. We check it with the provider and refund it to your wallet if the code was faulty.
• A service rejecting or later blocking a number that did receive a code is not a reason for a refund — that decision is the service's, not ours.

3. Temp mail

• No code before the address closes (15 minutes): refunded automatically.
• Cancel an address that hasn't received anything: refunded once the provider confirms.
• After a code or email arrives, the address is used; asking for the next code on it is free.

4. Ready-made accounts

• Each ready-made account product shows its warranty period (for example, 24 hours).
• Within the warranty, open a dispute from your order if an account was invalid, already banned, had wrong data or was already used at delivery. We check it and either replace the account or refund it to your wallet.
• Not covered: problems caused after delivery (for example, password or recovery changes, or bans because of how the account was used), or a dispute opened after the warranty ended.

5. Wallet top-ups

• Top-ups are added as soon as the payment provider confirms them. If you paid a different amount than you chose, the amount actually received is added.
• A payment that was taken but not added to your wallet is always fixed: contact support with the payment reference (UTR or transaction id).
• Unused deposited balance can be returned on request to the original payment method, minus the payment provider's fees. Crypto is returned in the same coin, at the amount of rupees it equals at the time of the refund. We may ask you to confirm who you are.
• If a bank or provider reverses a payment (a chargeback), that amount is taken back from your balance.

6. Gift codes and promotional balance

Balance from gift codes and other promotions is a free bonus: it can be spent on DualSMS but not withdrawn, refunded or transferred. If an order paid with it is refunded, the money goes back to your wallet like any other refund.

7. How refunds are paid

Order refunds are added to your DualSMS wallet balance, normally within seconds, and listed in your balance history. You can use them for your next order straight away. Refunds of deposited balance to your bank or wallet usually take 5–10 working days, depending on the payment provider.

8. Asking for a refund

Open a support ticket and include the order (or the payment reference). We answer as quickly as we can and tell you the outcome in the ticket.

9. Contact