Terms of Service

1. Agreement

These Terms of Service, together with our Refund Policy and Privacy Policy, govern your use of the DualSMS website, dashboard and APIs. If you use DualSMS for a business, you accept these terms on its behalf.

2. Your account

• You must be at least 18 years old and able to enter into a binding agreement.
• Give a real email address and keep it up to date — we use it for sign-in, receipts and important notices.
• Keep your password, your 2-step verification codes and your API key secret. You are responsible for everything done with your account. Tell us at once if you think someone else has access.
• One person, one account. Accounts may not be sold or transferred. We may link and act on accounts that belong to the same person.

3. The service

DualSMS provides virtual phone numbers for receiving SMS verification codes, temporary email addresses for receiving verification codes, ready-made accounts for third-party platforms. Numbers and addresses come from third-party carriers and providers; you rent temporary access to receive codes — you never own them.

• A number is yours for one activation window (currently 20 minutes). You can ask for another SMS on the same number within that window. Numbers are not reserved afterwards and may be given to someone else later.
• A temporary email address stays open for 15 minutes, extended when you ask for another code.
• We show live prices and stock, but availability changes all the time and isn't guaranteed. A third-party service may refuse, block or later disable a number — that is outside our control.
• We may change, add or remove services, countries, prices and features at any time. A price change never affects an order you already placed.

4. Wallet, prices and payments

• DualSMS works with a prepaid wallet in Indian rupees. You add money (cryptocurrency, other methods we show on the Recharge page) and every purchase is paid from your balance at the price shown when you buy.
• A top-up is added once the payment provider confirms it. If you pay a different amount than you chose, we add what was actually received.
• If a payment is reversed, charged back or found to be fraudulent, we take the amount back from your balance; a negative balance must be settled before you can buy again, and we may restrict the account.
• Your balance is not a bank deposit, earns no interest and can only be used on DualSMS. Unused deposited balance can be returned as described in the Refund Policy.
• You are responsible for any taxes that apply to you.

5. Gift codes and promotions

• Gift codes and other promotional credit add balance you can spend on DualSMS. Each code can be used once per customer, may have an end date, a use limit or conditions (for example, only for new accounts or after a first deposit).
• Promotional balance has no cash value: it can't be withdrawn, refunded or transferred.
• Creating accounts to collect codes, sharing codes against their conditions, or any other abuse lets us cancel the code, remove the credit and restrict or close the accounts involved.

6. Orders and refunds

In short: if no code arrives, you get your money back automatically; once a code has been delivered, the order is used and paid for. The full rules for numbers, temp mail, ready-made accounts and top-ups are in our Refund Policy.

7. Acceptable use

You may use DualSMS only for lawful purposes. You must not use it to:

• commit fraud, phishing, scams, identity theft or impersonation, or to deceive anyone;
• send spam, run bot farms, or create fake or bulk accounts in a way that breaks another platform's rules;
• harass, threaten or harm anyone, or take part in anything related to child exploitation, terrorism or violence;
• get around a ban, a verification required by law (such as KYC), or any legal obligation;
• buy, sell or process anything illegal, or launder money;
• attack, overload, scrape or probe DualSMS or its providers, or try to get at accounts and data that aren't yours;
• resell access to DualSMS other than through the reseller API on these terms.

You are responsible for following the terms of the services you verify. We may report illegal activity to the authorities and cooperate with lawful requests.

8. Reseller API and webhooks

• The reseller API (and the temp mail API) lets you use DualSMS from your own software with your API key. Keep the key secret; you can make a new one at any time, which stops the old one.
• Fair use applies: currently 120 requests per minute per key. Excessive or abusive use may be slowed down or blocked.
• If you set a webhook URL, we send signed notifications to it. You are responsible for your endpoint and for checking the signature; we retry failed deliveries a few times, but delivery isn't guaranteed.
• Everything in these terms applies to orders made through the API exactly as on the website.

9. Ready-made accounts

• Ready-made accounts are delivered as login details at once after payment. Change their passwords and recovery details right away.
• Each product shows its warranty. Within it, you can report a problem from your order (for example, invalid login or already banned at delivery); we check it and replace the account or refund it to your wallet.
• The warranty doesn't cover problems caused after delivery — for example, changes you made, the platform banning the account because of how it was used, or not being able to use it for a purpose its platform doesn't allow.
• You are responsible for using these accounts in line with the rules of their platforms.

10. Restrictions, suspension and closing

• To protect our users, providers and ourselves, we may — with or without notice — pause buying, block API access, block support tickets, cancel orders, hold or remove balance obtained through abuse or reversed payments, or suspend or close an account that breaks these terms or the law.
• A suspended account can't sign in. Where we close an account for reasons other than abuse or fraud, we return unused deposited balance as described in the Refund Policy.
• You can close your account at any time by contacting support. Unused promotional balance is lost when the account is closed.

11. Third-party services

DualSMS relies on third parties — carriers and number providers, payment providers, Google sign-in and others. Their services are governed by their own terms, and we are not responsible for their availability or their actions, including a platform refusing or later blocking a number or account.

12. Our content

The DualSMS website, brand, design and software belong to us or our licensors. You may use them only to use the service. Don't copy, modify, reverse engineer or resell them.

13. No warranty

DualSMS is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted or error-free, that a particular number will work with a particular service, or that it fits a particular purpose.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses — such as lost profits, lost data, or a third-party account being blocked — and our total liability for any claim is limited to the amount you paid us in the three months before the event that caused it. Nothing in these terms limits liability that can't be limited by law.

15. Indemnity

If you break these terms or the law while using DualSMS, you agree to cover the losses, costs and claims that result for us, including reasonable legal costs.

16. Changes to these terms

We may update these terms. The date at the top shows the latest version; for important changes we'll also tell you by email or in your dashboard. Using DualSMS after a change means you accept the new terms.

17. Governing law and disputes

These terms are governed by the laws of the place where DualSMS is established. Before taking any legal step, please contact us — most problems are solved quickly through support.

18. Contact

Questions about these terms? Reach us here: