Talk to us
Support ticket
Best for anything about a number, payment or refund — we see your order and history right away.
Open a ticketEmail
[email protected]
Send an emailSupport on Telegram
Message us on Telegram — usually the fastest way to get an answer.
Chat with supportTelegram channel
News, new countries and services, offers and service updates — first on our channel.
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Tickets need an account — create one free or sign in.
Answers to common questions
The code never arrived
No SMS before the timer ends means the number is cancelled and refunded automatically. Nothing to do.
Refund policyMy deposit isn't showing
UPI top-ups are credited within seconds of paying; crypto after the network confirms, usually in minutes. Check the Recharge page.
RechargeI can't sign in
Reset your password by email. Lost your 2-step phone? Use a backup code, or contact us.
Reset passwordAPI or webhook question
Every method, error code and webhook event is documented with examples.
API docs
We will never ask for your password, API key or 2-step codes. Anyone asking for them in our name is not DualSMS.