Legal

Refund Policy

We want you to pay only for verifications that actually work. This policy explains when and how refunds are issued.

Last updated: May 1, 2026

1. Automatic refunds

If a rented number does not receive an OTP within its active window, the amount charged is automatically returned to your DUAL SMS balance. No action is required on your part.

2. Balance top-ups

Funds added to your account balance via UPI are non-refundable to the original payment method but remain available in your account to use for future verifications, and do not expire.

3. Successful verifications

Once an OTP has been successfully delivered to a rented number, that transaction is considered complete and is not eligible for a refund.

4. Disputed charges

If you believe you were charged in error, contact us within 7 days of the transaction with the relevant order ID and we will investigate promptly.

5. Contact

For refund requests or billing questions, email [email protected] with your order details.