My payment was taken but the money is not in my wallet. What should I do?

UPI: UPI top-ups are usually credited within seconds. If the amount is still not in your wallet after a few minutes, contact Support with your UTR (the 12-digit reference number from your payment app), the amount, and the time you paid. Our team will check it and add the money to your wallet. Never share your UPI PIN, OTPs, passwords or card details with anyone.

Crypto: Crypto top-ups are credited after the network confirms the transfer, so they can take some time. If the amount is still not in your wallet after confirmation, contact Support with the transaction hash and the network you sent it on, such as ERC-20, BEP-20 or TRC-20. Please do not send the payment again while we check.

Our team checks each case and adds the money to your wallet once it is confirmed. Support aims to reply within 4 hours, and within 1 hour for urgent cases.